Booked a 60-minute deep tissue couple massage yesterday at 11:30 am. Unfortunately, this was not known/not communicated to the masseuses who thought we had booked a Swedish relax massage. My partner and I have indicated several times that we thought the massage was too soft and whether it could be harder. Unfortunately, the masseuses were unable to do this and did not have the techniques required for a deep tissue massage. The situation became a bit uncomfortable (for both parties) and after the massage one of the masseuses was too miserable to wish us a nice day. We passed all this on to the manager upstairs at checkout, who kindly resolved it for us by only giving us a 5% discount. In the end, we still had to pay more than 172 euros for a massage that we did not book and which we also experienced as unpleasant and uncomfortable.
Never again for us!
