Mangrove Strand Resort

This is not a service friendly hotel. Customer service is not a priority at this property. It’s a do it yourself property. I came for my birthday and switched rooms 3 times. The air condition was malfunctioning, the hot water heater had issues, we had a leak in our bathroom. Water was coming from the ceiling. Once maintenance said he couldn’t fix it they did nothing. We had to go back to the front desk at 1:30 am to ask if they were going to fix the leak or move us. After they moved us the next room smelled like sewage. It was a horrendous smell so we requested another room in the morning. Housekeeping, they will make your bed but that’s it. They don’t replenish towels or take away any dishes in your room, or clean anything. Trying to get reservations for dinner is an Olympic race. The buffet area is a complete mess. Since there is no service provided they don’t clean the table as guests get up. Every empty table sits piled up for a while. You are getting attacked by pigeons left and right because they allow the dishes to pile up. The attendants have attitudes when you ask them to clean the table. You are better off cleaning them yourself. The pool gets pretty milky which is boarder-line disgusting. Dirty glasses lined up spilling in the pool. I don’t think they clean it nightly as it was only clean the 1st day we arrived. The staff you can tell aren’t used to being appreciated and being tipped so they don’t do anything extra to help provide a good experience. Basically we don’t need your tips…do it yourself is the attitude across the resort. I stay at Hilton properties monthly in different places and this is one property I won’t revisit. However there are a few folks at the property that really make the experience slightly better. When you arrive Naiijma is a welcoming face to great you with a cold beverage and Tamara has been AMAZING with accommodating us during our stay. With the right leadership this could be a great property but right now it’s very subpar.

I’m currently here celebrating my bday with 9 other family members and I do have to say the hotel is very well kept, but at least one elevator seems to be out of order. The staff is really nice and some try to go far and beyond to help. One negative is that the hotel is not very well managed. Check in is at 4 and we didn’t get our room till almost 6, one of our family members room was given to someone who claimed they were my family member. I paid 200 for 2 rooms to be decorated for birthdays and only one room was decorated, they came back to decorate the room and only put balloons in the room, the cake , wine and everything I paid for was not left in the room. We made reservations for the BBQ restaurant for 10 people, the next day we got to the restaurant they did not have us on the list, the young lady asked us if we had proof that we made reservations, mind you they do not send any confirmations once you make a reservation. Overall we still enjoyed ourselves but I think if the hotel was managed better we would have had an awesome birthday vacation

The check in process was very quick and easy.
My room was clean, cool, and spacious.

The food was great, although you can’t make a same day reservation at their restaurants.

Johely and Deavion are great bartenders near the main pool! They were very attentive, friendly, and made our drinks to taste. They made our time at the pool fun! We had a group of 8, so when we came to the bar, it was a lot, but they took care of us always with a smile on their face.

If there was a way to leave negative number for the bartenders, front desk staff and check in staff, then this hotel would most certainly not be rated 4-5 stars. It would be one thing if the multiple experiences of being ignored, eye rolling and plain indifference were exclusive to me and my party but to hear other guests, from children to the elderly, recount similar experience, was disappointing to say the least. Much of the staff are very young and are mainly interested in helping those who are being belligerent and loud get even more drunk. Many of the bartenders and front desk staff are also far more interested in being rude than being helpful. They often ignore any requests, quickly hide or avoid any and all eye contact just so they won’t have to acknowledge guests pretty much sums up the day time activities. Then at night you can look forward to large rats running around the property. Again witnessed by multiple guests. I’m not sure why this place has such a high star rating when many of the guests had similar complaints. As I travel often and have never left a negative review for any hotel it is with a heavy heart that this 4 star hotel will be the first. My only comfort is knowing, I will never return here. If anyone is looking for a good time, with friendly and welcoming staff without rodents, then this is Not the place to stay.

Food is amazing and I would even eat every night at the buffet if it was the only option.
The variety is extensive and there is food for everyone.
The deserts here are the best and better than many other resorts I have been to.
The staff here have been amazing and super friendly.
The drinks are delicious and the rooms are amazing.
The balcony is gorgeous and my ocean view room was stunning.

Everything at the hotel is very lovely.
The rooms to the cabana are wonderful.
The pool is amazing and the hospitality of the workers is great.
The bartenders have a nice vibe to them and make some really good drinks.
Ray has also been lovely, helped us with some tips on the hotel and fun atmosphere.

The property is very clean and the buffet has a wide selection of foods and same thing for the restaurants.
The is wonderful and clean also.
Sometimes if you are lucky you can see cruise ships that dock near by.
The staff is super friendly and very helpful.
My only complaints is that there is currently construction in progress and I didn’t get the room upgrade.

The beach is very clean, the water is nice and super close to the hotel and there are also a good chance to see turtles in the water.
The swimming platform is cute.
There is food almost all day.
The rooms bed is wonderful but could be a bit cleaner.
The food is lovely from the buffet and there is a great selection and variety is wonderful in both buffet and restaurants.

My girlfriend and I wanted an all inclusive trip that would t break the bank and found it!

The resort is overall clean, rooms are clean and staff is curtious and helpful!

I read some reviews where the beach is rocky so you need water shoes, although it is wise to have them, they are not necessarily needed. We had no problems making reservations for dinner, especially using the app that you can download upon arrival and if you’re unsuccessful getting a restaurant of your choice, the buffet has been wonderful for lunch breakfast and dinner. Many choices even for a picky eater!! I will recommend if you can pack a blow up raft do so. There is not a big night life at the resort but they do have entertainment on the “main stage” but you can take a taxi or walk to the town. We had no issues walking day or night probably one of the safer islands I have visited.

I do recommend doing a visit to the distillery and mambo Beach if you’re able to get there. Also, if you’re planning on excursions book them days in advance as we found when we decided to do something the next day excursions were sold out on the island.

Restaurants are wonderful with an excellent variety and wide selection.
The pool bar can be slow but other then that the drinks are delicious.
The beach is the best and fantastic.
The rooms are great and worth it and very clean, even though you have to make requests for certain things it's amazing.
The workers are very nice and super kind.
Chunelies has been awesome and super fun.
Ray has been very kind and would like to carry him home and such a loving person.
Ray has good communication skills and brought a wonderful atmosphere.