Car rental and leasing
Meet us, The Car Rental Group, who is committed to more than excellence and quality service in car hire and car rental. We are entirely committed to bring excellence in terms of car quality, timeliness of service, decent pricing and treating people like people. When was the last time you were “wowed” by customer service? You will find that this is the reason why you do not find some car hire companies on our list … because they have not “vowed” customers with their service and thus have been dropped from those companies listed on our system. We deal only with car hire companies which have been voted the best by you and your feedback. A lot of negative feedback can mean the death of company who rent out cars. We expect extraordinary customer service from our listed companies as we do not like frustrated customers as much as you do not like to be frustrated. we strive to provide all customers with quality products and excellent service. Our motto is ‘happy customers’ and we aim to create a company culture with service by motivation. Even if you have never booked a car through any of the companies listed we still invite your feedback about good or bad service you have had with other companies anywhere in the world. Our philosophy behind this extraordinary customer service which is so necessary to us and what sets us apart from other companies is the hope that we can convince companies whose services are below par to incorporate similar practices to what we expect in their businesses to enable them to start delivering better service and compete once again with their competition in car hire. If we can convince them to sharpen their Service Skills, they will attract loyal customers who will book from them again, their reputation will increase through word of mouth and there is a posibility that they can become leaders in the industry for whichever area they are serving. They will become a customer-driven compared to only an operations-driven company. If that happens, we, The Car Rental Group, have done what we are there for.
Have you encountered poor communication and other actions which caused you strain? Have you encountered fantastic service? We would be more than happy to receive your feedback, be it positive or negative.
