Dirty, Damp and Uncomfortable.If you are looking for an “amenity-rich”, “exclusive”, “four star boutique hotel” (as advertised online), this is not it. The way this hotel is marketed is misleading and simply false. Here is why:• If you book the “split-level suite”, you will likely be placed in a room where the toilet is next to the bed without a door. The room is small, and only has AC at the top level, which leaves the bottom feeling damp and hot. The tiny sink is in front of a window, with no space for toiletries and no mirror. No proper wardrobe for your clothes and personal items. The room where the photos were taken is only 1 room in the hotel, the rest are rooms as described above.• The mattresses are old and uncomfortable; you will feel the springs in your back all night, and after multiple nights your back will feel terrible. The linen is old; plenty of tears and stains.• No toiletries whatsoever; you get 1 pump with cheap soap in the shower. No handsoap, 1-ply toilet paper, and no extra bathroom necessities such as vanity kits etc. (which is standard in 4 star hotels). We had to buy this ourselves.• The bathroom is extremely dirty and grimy, see photos attached. It smells like mould and sewage. After complaining twice we received a “thorough cleaning”, but there were still plenty stains on the walls and floors. For one of us, this led to a face rash every time we took a shower and used the towels.• No curtains, only wooden slats in front of the window that don’t fully close. This means the room won’t be dark once the sun comes up in the morning.• The sinks in the kitchenette and bathroom don’t have hot water, only cold.The list of reasons why is this is NOT a luxury, 4 star hotel is endless. I am very happy we did not see any cockroaches, which apparently are present in a few rooms.This hotel is far below the quality standard they advertise. If you are expecting a 4 star luxury experience, you will not receive it at the Pietermaai Boutique Hotel.NOTE: The hotel has offered us a 25% refund after asking for compensation, which was appreciated. However, this does not change our experience, and we still feel we need to share our honest opinion with future travellers.