We are locals revisiting the island so we tried out the food from this truck. Sadly the food was not the way we expected it to be, especially after reading lots of good reviews.Before ordering we asked the lady if they have karko (conch meat) and ribs available. She said yes and that the waiting time was about 30min. So we ordered 1 portions of karko plain and 1 portion of ribs with fries. In total we waited 1hr 15min, in which after we waited for 45min we asked the lady the food status. We clearly saw they forgot to make our order and our invoice hanging as last in order, at that moment they went to prepare our orders. We saw many people come in or call to order in between and their food was already ready within 30-45min. We even asked every 25-30min for the status, in which the lady stated the order is being prepared.They also prepare and hand out orders faster for frequent customers/ acquaintances who order last minute, which is a bummer.We were hoping the food was worth it after waiting for so long, unfortunately the karko we got was wayyy too overcooked, because they forgot the order they had to cook it quickly to serve it…Even tho it was chopped into the smallest pieces, the texture was so rubbery it was almost impossible to chew and digest it. The ribs were okay, it seemed like they cooked/ boiled the ribs first and then grill them afterwards with condiments, it lacked some flavors.My question is: if you knew you had to thaw the karko first, why not say it first? We would’ve ordered something else, that would’ve been absolutely no problem! In addition, there was a second chance by offering and asking us if we wanted to order something else instead. Because still at that point we wouldn’t have mind, as mistakes can happen.All in all, despite the rest of the good reviews, we won’t be visiting this truck anymore. The lack of attention, communication and accountability were just terrible!
