I can't believe how bad of an experience we had after reading all the good reviews. We ended up leaving in the middle of the night on our first night to find a new place to stay. A pillow looked like it had dried blood on it. The AC would not work, would constantly give an F3 code and shut down. There were stains on the bathroom floor and the toilet had a crack in the base. The shower head was hanging on the wall by one screw and wouldn't stand up on its own and the shower would not drain. This was not the place we booked, as the Silvia rudely showed us the place we did book, and then said we were upgraded for free to the room we were in. The room conditions were completely different. The place we actually booked, was clean and the shower looked like it actually worked. Yes, it didn't have as great of a view as the room we booked, but the upgrade was unlivable. She was rude, telling us we have bad intentions, which I'm really not sure how we could have any, as all we were doing was trying to cancel next morning and asked for a refund at the front desk and she got very hostile. Yes, we could have went to them first before finding a new place, but we went with the assumption that if this room is that bad and most of the place was empty, then the other rooms can't be any better than the room they put us in. This isn't our first time doing airbnb or similar websites in another country, and we had great experience at other places. If the room we booked, was the room we got, this wouldn't have been an issue. Unfortunately it wasn't. So be warned, you will not get your money back if you end up in the same situation we were in. Silvia is not a nice person. Luckily she isn't a good representation of the rest of the island.